rray( 'description' => esc_html__('Class', 'the-creator-vpb'), 'tab' => esc_html__('Advanced', 'the-creator-vpb'), 'info' => esc_html__('Additional custom classes for custom styling', 'the-creator-vpb'), ), ), 'content' => array( 'default' => 'Columns here', 'description' => esc_html__('Content', 'the-creator-vpb'), ), 'description' => esc_html__('Section With Columns', 'the-creator-vpb'), 'info' => esc_html__("Sum of all column's span attributes must be 12", 'the-creator-vpb' ) ); function tcvpb_section_tc_shortcode( $attributes, $content = null ) { extract(shortcode_atts(tcvpb_extract_attributes('section_tc'), $attributes)); $additional_classes[] = 'tcvpb_section_tc'; $additional_classes[] = $class; $additional_classes[] = ($centered==1) ? 'tcvpb-centered' : ''; $additional_classes[] = ($right_aligned==1) ? 'right_aligned' : ''; $additional_classes[] = ($inversed_text==1) ? 'tcvpb-inversed_text' : ''; $additional_classes[] = ($parallax!='') ? 'tcvpb-parallax' : ''; $additional_classes[] = ($video_bg==1) ? 'tcvpb-video-bg' : ''; $additional_classes[] = ($fullwidth==1) ? 'section_body_fullwidth' : ''; $additional_classes[] = ($no_column_margin==1) ? 'section_no_column_margin' : ''; $additional_classes[] = ($equalize_five==1) ? 'section_equalize_5' : ''; $additional_classes[] = ($section_title!='' || $section_intro!='') ? 'section_with_header' : ''; $additional_classes[] = $pattern_overlay; $additional_classes = array_filter($additional_classes); $classes_out = implode(' ', $additional_classes); $bg_image_output = ($bg_image!='')?' data-background_image="'.$bg_image.'"' : ''; $parallax_output = ($parallax!='')?' data-parallax="'.$parallax.'"' : ''; $style_out = $padding; $style_out .= ($bg_color!='') ? 'background-color:'.$bg_color.';' : ''; $style_out .= ($bg_image!='') ? 'background-image:url('.$bg_image.');' : ''; $style_out .= ($border_radius!='') ? 'border-radius:'.$border_radius.';' : ''; $style_out .= ($border_style!='') ? 'border-style:'.$border_style.';' : ''; $style_out .= ($border_color!='') ? 'border-color:'.$border_color.';' : ''; $style_out .= ($bg_image_repeat!='') ? 'background-repeat:'.$bg_image_repeat.';' : ''; $style_out .= ($bg_image_size!='') ? 'background-size:'.$bg_image_size.';' : ''; $style_out .= ($bg_image_position!='') ? 'background-position:'.$bg_image_position.';' : ''; $title_icon_out = ($title_icon!='') ? '
' : ''; $section_title = ($section_title!='') ? '

'.$section_title.'

' : ''; $section_id = ($section_id!='') ? ' id="'.esc_attr($section_id).'"' : ''; $section_intro = ($section_intro!='') ? '

'.$section_intro.'

' : ''; $section_header = ($section_title!='' || $section_intro!='') ? '
'.$section_title.$title_icon_out.$section_intro.'
' : ''; $section_footer = ($section_outro!='') ? '' : ''; $video_pi = pathinfo($bg_image); $video_no_ext_path = dirname($bg_image).'/'.$video_pi['filename']; $video_out=($video_bg==1) ? ' ' : ''; return ' '.$section_header.'
'.do_shortcode($content).'
'.$section_footer.' '.$video_out.' '; } /*********** Shortcode: Content Column ************************************************************/ $tcvpb_elements['column_tc'] = array( 'name' => esc_html__('Column', 'the-creator-vpb'), 'nesting' => '1', 'type' => 'core', 'hidden' => '1', 'hide_in_tcvpb' => true, 'attributes' => array( 'span' => array( 'default' => '1', 'description' => esc_html__('Span 1-12 Columns', 'the-creator-vpb'), ), 'centered' => array( 'description' => esc_html__('Centered', 'the-creator-vpb'), 'type' => 'checkbox', 'default' => '0', ), 'right_aligned' => array( 'description' => esc_html__('Right Aligned', 'the-creator-vpb'), 'type' => 'checkbox', 'default' => '0', ), 'padding' => array( 'description' => esc_html__('Enter values in px', 'the-creator-vpb'), 'tab' => esc_html__('Customize', 'the-creator-vpb'), 'type' => 'padding', ), 'border_radius' => array( 'description' => esc_html__('Border Radius', 'the-creator-vpb'), 'tab' => esc_html__('Customize', 'the-creator-vpb'), ), 'border_style' => array( 'description' => esc_html__('Border Style', 'the-creator-vpb'), 'tab' => esc_html__('Customize', 'the-creator-vpb'), 'type' => 'select', 'default' => '', 'values' => array( '' => esc_html__('No Border', 'the-creator-vpb'), 'solid' => esc_html__('Solid', 'the-creator-vpb'), 'dotted' => esc_html__('Dotted', 'the-creator-vpb'), 'dashed' => esc_html__('Dashed', 'the-creator-vpb'), 'double' => esc_html__('Double', 'the-creator-vpb'), 'groove' => esc_html__('Groove', 'the-creator-vpb'), 'ridge' => esc_html__('Ridge', 'the-creator-vpb'), 'inset' => esc_html__('Inset', 'the-creator-vpb'), 'outset' => esc_html__('Outset', 'the-creator-vpb'), ), ), 'border_color' => array( 'description' => esc_html__('Border Color', 'the-creator-vpb'), 'tab' => esc_html__('Customize', 'the-creator-vpb'), 'type' => 'color', ), 'bg_color' => array( 'description' => esc_html__('Background Color', 'the-creator-vpb'), 'tab' => esc_html__('Background', 'the-creator-vpb'), 'type' => 'coloralpha', ), 'bg_image' => array( 'type' => 'image', 'tab' => esc_html__('Background', 'the-creator-vpb'), 'description' => esc_html__('Background Image', 'the-creator-vpb'), ), 'bg_image_repeat' => array( 'type' => 'select', 'tab' => esc_html__('Background', 'the-creator-vpb'), 'description' => esc_html__('Background Image Repeat', 'the-creator-vpb'), 'default' => '', 'values' => array( '' => esc_html__('Not defined', 'the-creator-vpb'), 'no-repeat' => esc_html__('No Repeat', 'the-creator-vpb'), 'repeat' => esc_html__('Tile', 'the-creator-vpb'), 'repeat-x' => esc_html__('Tile Horizontally', 'the-creator-vpb'), 'repeat-y' => esc_html__('Tile Vertically', 'the-creator-vpb'), ), ), 'bg_image_size' => array( 'type' => 'select', 'tab' => esc_html__('Background', 'the-creator-vpb'), 'description' => esc_html__('Background Image Size', 'the-creator-vpb'), 'default' => '', 'values' => array( '' => esc_html__('Not defined', 'the-creator-vpb'), 'cover' => esc_html__('Cover', 'the-creator-vpb'), 'contain' => esc_html__('Contain', 'the-creator-vpb'), ), ), 'bg_image_position' => array( 'type' => 'select', 'tab' => esc_html__('Background', 'the-creator-vpb'), 'description' => esc_html__('Background Image Position', 'the-creator-vpb'), 'default' => '', 'values' => array( '' => esc_html__('Not defined', 'the-creator-vpb'), 'left top' => esc_html__( 'Left Top', 'the-creator-vpb' ), 'left center' => esc_html__( 'Left Center', 'the-creator-vpb' ), 'left bottom' => esc_html__( 'Left Bottom', 'the-creator-vpb' ), 'center top' => esc_html__( 'Center Top', 'the-creator-vpb' ), 'center center' => esc_html__( 'Center Center', 'the-creator-vpb' ), 'center bottom' => esc_html__( 'Center Bottom', 'the-creator-vpb' ), 'right top' => esc_html__( 'Right Top', 'the-creator-vpb' ), 'right center' => esc_html__( 'Right Center', 'the-creator-vpb' ), 'right bottom' => esc_html__( 'Right Bottom', 'the-creator-vpb' ), ), ), 'inversed_text' => array( 'description' => esc_html__('Inverted Text Color', 'the-creator-vpb'), 'tab' => esc_html__('Background', 'the-creator-vpb'), 'type' => 'checkbox', 'default' => '0', ), 'animation' => array( 'default' => '', 'description' => esc_html__('Entrance Animation', 'the-creator-vpb'), 'type' => 'select', 'tab' => esc_html__('Animation', 'the-creator-vpb'), 'values' => array( '' => esc_html__('None', 'the-creator-vpb'), 'flip' => esc_html__('Flip', 'the-creator-vpb'), 'flipInX' => esc_html__('Flip In X', 'the-creator-vpb'), 'flipInY' => esc_html__('Flip In Y', 'the-creator-vpb'), 'fadeIn' => esc_html__('Fade In', 'the-creator-vpb'), 'fadeInUp' => esc_html__('Fade In Up', 'the-creator-vpb'), 'fadeInDown' => esc_html__('Fade In Down', 'the-creator-vpb'), 'fadeInLeft' => esc_html__('Fade In Left', 'the-creator-vpb'), 'fadeInRight' => esc_html__('Fade In Right', 'the-creator-vpb'), 'fadeInUpBig' => esc_html__('Fade In Up Big', 'the-creator-vpb'), 'fadeInDownBig' => esc_html__('Fade In Down Big', 'the-creator-vpb'), 'fadeInLeftBig' => esc_html__('Fade In Left Big', 'the-creator-vpb'), 'fadeInRightBig' => esc_html__('Fade In Right Big', 'the-creator-vpb'), 'slideInLeft' => esc_html__('Slide In Left', 'the-creator-vpb'), 'slideInRight' => esc_html__('Slide In Right', 'the-creator-vpb'), 'bounceIn' => esc_html__('Bounce In', 'the-creator-vpb'), 'bounceInDown' => esc_html__('Bounce In Down', 'the-creator-vpb'), 'bounceInUp' => esc_html__('Bounce In Up', 'the-creator-vpb'), 'bounceInLeft' => esc_html__('Bounce In Left', 'the-creator-vpb'), 'bounceInRight' => esc_html__('Bounce In Right', 'the-creator-vpb'), 'rotateIn' => esc_html__('Rotate In', 'the-creator-vpb'), 'rotateInDownLeft' => esc_html__('Rotate In Down Left', 'the-creator-vpb'), 'rotateInDownRight' => esc_html__('Rotate In Down Right', 'the-creator-vpb'), 'rotateInUpLeft' => esc_html__('Rotate In Up Left', 'the-creator-vpb'), 'rotateInUpRight' => esc_html__('Rotate In Up Right', 'the-creator-vpb'), 'lightSpeedIn' => esc_html__('Light Speed In', 'the-creator-vpb'), 'rollIn' => esc_html__('Roll In', 'the-creator-vpb'), 'flash' => esc_html__('Flash', 'the-creator-vpb'), 'bounce' => esc_html__('Bounce', 'the-creator-vpb'), 'shake' => esc_html__('Shake', 'the-creator-vpb'), 'tada' => esc_html__('Tada', 'the-creator-vpb'), 'swing' => esc_html__('Swing', 'the-creator-vpb'), 'wobble' => esc_html__('Wobble', 'the-creator-vpb'), 'pulse' => esc_html__('Pulse', 'the-creator-vpb'), ), ), 'timing' => array( 'default' => 'linear', 'description' => esc_html__('Timing Function', 'the-creator-vpb'), 'type' => 'select', 'tab' => esc_html__('Animation', 'the-creator-vpb'), 'values' => array( 'linear' => esc_html__('Linear', 'the-creator-vpb'), 'ease' => esc_html__('Ease', 'the-creator-vpb'), 'ease-in' => esc_html__('Ease-in', 'the-creator-vpb'), 'ease-out' => esc_html__('Ease-out', 'the-creator-vpb'), 'ease-in-out' => esc_html__('Ease-in-out', 'the-creator-vpb'), ), ), 'trigger_pt' => array( 'description' => esc_html__('Trigger Point (in px)', 'the-creator-vpb'), 'info' => esc_html__('Amount of pixels from bottom to start animation', 'the-creator-vpb'), 'default' => '0', 'tab' => esc_html__('Animation', 'the-creator-vpb'), ), 'duration' => array( 'description' => esc_html__('Animation Duration (in ms)', 'the-creator-vpb'), 'default' => '1000', 'tab' => esc_html__('Animation', 'the-creator-vpb'), ), 'delay' => array( 'description' => esc_html__('Animation Delay (in ms)', 'the-creator-vpb'), 'default' => '0', 'tab' => esc_html__('Animation', 'the-creator-vpb'), ), 'class' => array( 'tab' => esc_html__('Advanced', 'the-creator-vpb'), 'description' => esc_html__('Class', 'the-creator-vpb'), 'info' => esc_html__('Additional custom classes for custom styling', 'the-creator-vpb'), ), 'id' => array( 'tab' => esc_html__('Advanced', 'the-creator-vpb'), 'description' => esc_html__('ID', 'the-creator-vpb'), 'info' => esc_html__('Additional custom ID', 'the-creator-vpb'), ), ), 'content' => array( 'description' => esc_html__('Column Content', 'the-creator-vpb'), ), 'description' => esc_html__('Column', 'the-creator-vpb' ) ); function tcvpb_column_tc_shortcode( $attributes, $content = null ) { extract(shortcode_atts(tcvpb_extract_attributes('column_tc'), $attributes)); $id_out = ($id!='') ? ' id="'.$id.'"' : ''; $additional_classes[] = 'tcvpb_column_tc_span'.$span; $additional_classes[] = $class; $additional_classes[] = ($centered==1) ? 'tcvpb-centered' : ''; $additional_classes[] = ($right_aligned==1) ? 'right_aligned' : ''; $additional_classes[] = ($inversed_text==1) ? 'tcvpb-inversed_text' : ''; $parametars_out=''; if($animation!=''){ $additional_classes[] = 'tcvpb-animo'; $parametars_out = ' data-animation="'.esc_attr($animation).'" data-trigger_pt="'.esc_attr($trigger_pt).'" data-duration="'.esc_attr($duration).'" data-delay="'.esc_attr($delay).'"'; } $additional_classes = array_filter($additional_classes); $classes_out = implode(' ', $additional_classes); $style_out = $padding; $style_out .= ($bg_color!='') ? 'background-color:'.$bg_color.';' : ''; $style_out .= ($bg_image!='') ? 'background-image:url('.$bg_image.');' : ''; $style_out .= ($border_radius!='') ? 'border-radius:'.$border_radius.';' : ''; $style_out .= ($border_style!='') ? 'border-style:'.$border_style.';' : ''; $style_out .= ($border_color!='') ? 'border-color:'.$border_color.';' : ''; $style_out .= ($bg_image_repeat!='') ? 'background-repeat:'.$bg_image_repeat.';' : ''; $style_out .= ($bg_image_size!='') ? 'background-size:'.$bg_image_size.';' : ''; $style_out .= ($bg_image_position!='') ? 'background-position:'.$bg_image_position.';' : ''; return ''.do_shortcode($content).''; } /*********** Shortcode: Line break ************************************************************/ $tcvpb_elements['br_tc'] = array( 'name' => esc_html__('BR', 'the-creator-vpb'), 'type' => 'core', 'hidden' => '1', 'hide_in_tcvpb' => true, 'description' => esc_html__('BR', 'the-creator-vpb' ) ); function tcvpb_br_tc_shortcode() { return '
'; } /*********** Shortcode: Non braking space ************************************************************/ $tcvpb_elements['nbsp_tc'] = array( 'name' => esc_html__('Non braking space', 'the-creator-vpb'), 'type' => 'core', 'hidden' => '1', 'hide_in_tcvpb' => true, 'description' => esc_html__('Non braking space', 'the-creator-vpb' ) ); function tcvpb_nbsp_tc_shortcode() { return ' '; } Kişisel IVR – Gyst
[section_tc][column_tc span=’2′][/column_tc][column_tc span=’8′]

Kişisel IVR – GYST

Gyst, çağrı merkezi self servis telefon kanalı için yüksek çözünürlüklü bir Davranış Analitiği hizmetidir. Gyst sayesinde arayanların kullanım tecrübelerini anlık olarak analiz edip, self servis kullanmaktaki ustalık seviyelerine ve davranış biçimlerine dayanarak uygun kullanıcı tecrübesini (UX) sunabilirsiniz. Gyst bunu önceden kaydedilmiş kullanıcı profillerine bakarak değil arayanların her bir çağrıda gösterdiği davranış biçimine göre ölçer.

[/column_tc][column_tc span=’2′][/column_tc][/section_tc][section_tc][column_tc span=’6′]

Bugüne kadar 300 milyonun üzerinde çağrı

Gyst ürünü dünya üzerinde 300 milyon çağrı almıştır ve almaya devam etmektedir. Bu çağrıların gösterdiği iyileşmeler; Otomasyon Seviyesinde (Call Automation Rate) 0.5% – 3% artış, Çağrı Süresinde (Call Handling Time) düşüş 6% – 16%, IVR kullanım oranında (IVR utilization) artış 17% – 20%. Acemi IVR kullanıcıları özel ilgi görür ve self servis kanalını kullanmaya (ve tekrar kullanmaya) teşvik edilir. Daha uzman kullanıcılar ise daha hızlı bir hizmet alır ve onlar da sistemi tekrar kullanmaya teşvik edilmiş olur.

[/column_tc][column_tc span=’6′]

Yüksek Çözünürlüklü Davranış Analitiği

Gyst geleneksel IVR raporlarının ötesinde özellikler sunar. Self serviste yaşanan bireysel memnuniyetsizlik seviyelerini takip eder ve çok geç olmadan bir müşteri temsilcisine bağlanmalarını sağlar.[nbsp_tc] Akışın her noktasında nasıl bir performans gösterildiğini izleyebilirsiniz. Benzer şekilde zaman içinde speech vs DTMF menülerinin başarı oranlarını takip edebilir, yeni devreye aldığınız servislerin veya dönemsel değişikliklerin[nbsp_tc] dalgalanmalarını[nbsp_tc] rahatça görebilirsiniz. Tıpkı günün her saati yeniden oluşturulan anlık kullanılabilirlik raporu gibi!

[/column_tc][/section_tc][section_tc][column_tc span=’12’]

Tamamen ücretsiz bilgi ve teklif almak için bizimle iletişime geçin!

Bilgi AlBilgi Al[/column_tc][/section_tc]