rray( 'description' => esc_html__('Class', 'the-creator-vpb'), 'tab' => esc_html__('Advanced', 'the-creator-vpb'), 'info' => esc_html__('Additional custom classes for custom styling', 'the-creator-vpb'), ), ), 'content' => array( 'default' => 'Columns here', 'description' => esc_html__('Content', 'the-creator-vpb'), ), 'description' => esc_html__('Section With Columns', 'the-creator-vpb'), 'info' => esc_html__("Sum of all column's span attributes must be 12", 'the-creator-vpb' ) ); function tcvpb_section_tc_shortcode( $attributes, $content = null ) { extract(shortcode_atts(tcvpb_extract_attributes('section_tc'), $attributes)); $additional_classes[] = 'tcvpb_section_tc'; $additional_classes[] = $class; $additional_classes[] = ($centered==1) ? 'tcvpb-centered' : ''; $additional_classes[] = ($right_aligned==1) ? 'right_aligned' : ''; $additional_classes[] = ($inversed_text==1) ? 'tcvpb-inversed_text' : ''; $additional_classes[] = ($parallax!='') ? 'tcvpb-parallax' : ''; $additional_classes[] = ($video_bg==1) ? 'tcvpb-video-bg' : ''; $additional_classes[] = ($fullwidth==1) ? 'section_body_fullwidth' : ''; $additional_classes[] = ($no_column_margin==1) ? 'section_no_column_margin' : ''; $additional_classes[] = ($equalize_five==1) ? 'section_equalize_5' : ''; $additional_classes[] = ($section_title!='' || $section_intro!='') ? 'section_with_header' : ''; $additional_classes[] = $pattern_overlay; $additional_classes = array_filter($additional_classes); $classes_out = implode(' ', $additional_classes); $bg_image_output = ($bg_image!='')?' data-background_image="'.$bg_image.'"' : ''; $parallax_output = ($parallax!='')?' data-parallax="'.$parallax.'"' : ''; $style_out = $padding; $style_out .= ($bg_color!='') ? 'background-color:'.$bg_color.';' : ''; $style_out .= ($bg_image!='') ? 'background-image:url('.$bg_image.');' : ''; $style_out .= ($border_radius!='') ? 'border-radius:'.$border_radius.';' : ''; $style_out .= ($border_style!='') ? 'border-style:'.$border_style.';' : ''; $style_out .= ($border_color!='') ? 'border-color:'.$border_color.';' : ''; $style_out .= ($bg_image_repeat!='') ? 'background-repeat:'.$bg_image_repeat.';' : ''; $style_out .= ($bg_image_size!='') ? 'background-size:'.$bg_image_size.';' : ''; $style_out .= ($bg_image_position!='') ? 'background-position:'.$bg_image_position.';' : ''; $title_icon_out = ($title_icon!='') ? '
' : ''; $section_title = ($section_title!='') ? '

'.$section_title.'

' : ''; $section_id = ($section_id!='') ? ' id="'.esc_attr($section_id).'"' : ''; $section_intro = ($section_intro!='') ? '

'.$section_intro.'

' : ''; $section_header = ($section_title!='' || $section_intro!='') ? '
'.$section_title.$title_icon_out.$section_intro.'
' : ''; $section_footer = ($section_outro!='') ? '' : ''; $video_pi = pathinfo($bg_image); $video_no_ext_path = dirname($bg_image).'/'.$video_pi['filename']; $video_out=($video_bg==1) ? ' ' : ''; return ' '.$section_header.'
'.do_shortcode($content).'
'.$section_footer.' '.$video_out.' '; } /*********** Shortcode: Content Column ************************************************************/ $tcvpb_elements['column_tc'] = array( 'name' => esc_html__('Column', 'the-creator-vpb'), 'nesting' => '1', 'type' => 'core', 'hidden' => '1', 'hide_in_tcvpb' => true, 'attributes' => array( 'span' => array( 'default' => '1', 'description' => esc_html__('Span 1-12 Columns', 'the-creator-vpb'), ), 'centered' => array( 'description' => esc_html__('Centered', 'the-creator-vpb'), 'type' => 'checkbox', 'default' => '0', ), 'right_aligned' => array( 'description' => esc_html__('Right Aligned', 'the-creator-vpb'), 'type' => 'checkbox', 'default' => '0', ), 'padding' => array( 'description' => esc_html__('Enter values in px', 'the-creator-vpb'), 'tab' => esc_html__('Customize', 'the-creator-vpb'), 'type' => 'padding', ), 'border_radius' => array( 'description' => esc_html__('Border Radius', 'the-creator-vpb'), 'tab' => esc_html__('Customize', 'the-creator-vpb'), ), 'border_style' => array( 'description' => esc_html__('Border Style', 'the-creator-vpb'), 'tab' => esc_html__('Customize', 'the-creator-vpb'), 'type' => 'select', 'default' => '', 'values' => array( '' => esc_html__('No Border', 'the-creator-vpb'), 'solid' => esc_html__('Solid', 'the-creator-vpb'), 'dotted' => esc_html__('Dotted', 'the-creator-vpb'), 'dashed' => esc_html__('Dashed', 'the-creator-vpb'), 'double' => esc_html__('Double', 'the-creator-vpb'), 'groove' => esc_html__('Groove', 'the-creator-vpb'), 'ridge' => esc_html__('Ridge', 'the-creator-vpb'), 'inset' => esc_html__('Inset', 'the-creator-vpb'), 'outset' => esc_html__('Outset', 'the-creator-vpb'), ), ), 'border_color' => array( 'description' => esc_html__('Border Color', 'the-creator-vpb'), 'tab' => esc_html__('Customize', 'the-creator-vpb'), 'type' => 'color', ), 'bg_color' => array( 'description' => esc_html__('Background Color', 'the-creator-vpb'), 'tab' => esc_html__('Background', 'the-creator-vpb'), 'type' => 'coloralpha', ), 'bg_image' => array( 'type' => 'image', 'tab' => esc_html__('Background', 'the-creator-vpb'), 'description' => esc_html__('Background Image', 'the-creator-vpb'), ), 'bg_image_repeat' => array( 'type' => 'select', 'tab' => esc_html__('Background', 'the-creator-vpb'), 'description' => esc_html__('Background Image Repeat', 'the-creator-vpb'), 'default' => '', 'values' => array( '' => esc_html__('Not defined', 'the-creator-vpb'), 'no-repeat' => esc_html__('No Repeat', 'the-creator-vpb'), 'repeat' => esc_html__('Tile', 'the-creator-vpb'), 'repeat-x' => esc_html__('Tile Horizontally', 'the-creator-vpb'), 'repeat-y' => esc_html__('Tile Vertically', 'the-creator-vpb'), ), ), 'bg_image_size' => array( 'type' => 'select', 'tab' => esc_html__('Background', 'the-creator-vpb'), 'description' => esc_html__('Background Image Size', 'the-creator-vpb'), 'default' => '', 'values' => array( '' => esc_html__('Not defined', 'the-creator-vpb'), 'cover' => esc_html__('Cover', 'the-creator-vpb'), 'contain' => esc_html__('Contain', 'the-creator-vpb'), ), ), 'bg_image_position' => array( 'type' => 'select', 'tab' => esc_html__('Background', 'the-creator-vpb'), 'description' => esc_html__('Background Image Position', 'the-creator-vpb'), 'default' => '', 'values' => array( '' => esc_html__('Not defined', 'the-creator-vpb'), 'left top' => esc_html__( 'Left Top', 'the-creator-vpb' ), 'left center' => esc_html__( 'Left Center', 'the-creator-vpb' ), 'left bottom' => esc_html__( 'Left Bottom', 'the-creator-vpb' ), 'center top' => esc_html__( 'Center Top', 'the-creator-vpb' ), 'center center' => esc_html__( 'Center Center', 'the-creator-vpb' ), 'center bottom' => esc_html__( 'Center Bottom', 'the-creator-vpb' ), 'right top' => esc_html__( 'Right Top', 'the-creator-vpb' ), 'right center' => esc_html__( 'Right Center', 'the-creator-vpb' ), 'right bottom' => esc_html__( 'Right Bottom', 'the-creator-vpb' ), ), ), 'inversed_text' => array( 'description' => esc_html__('Inverted Text Color', 'the-creator-vpb'), 'tab' => esc_html__('Background', 'the-creator-vpb'), 'type' => 'checkbox', 'default' => '0', ), 'animation' => array( 'default' => '', 'description' => esc_html__('Entrance Animation', 'the-creator-vpb'), 'type' => 'select', 'tab' => esc_html__('Animation', 'the-creator-vpb'), 'values' => array( '' => esc_html__('None', 'the-creator-vpb'), 'flip' => esc_html__('Flip', 'the-creator-vpb'), 'flipInX' => esc_html__('Flip In X', 'the-creator-vpb'), 'flipInY' => esc_html__('Flip In Y', 'the-creator-vpb'), 'fadeIn' => esc_html__('Fade In', 'the-creator-vpb'), 'fadeInUp' => esc_html__('Fade In Up', 'the-creator-vpb'), 'fadeInDown' => esc_html__('Fade In Down', 'the-creator-vpb'), 'fadeInLeft' => esc_html__('Fade In Left', 'the-creator-vpb'), 'fadeInRight' => esc_html__('Fade In Right', 'the-creator-vpb'), 'fadeInUpBig' => esc_html__('Fade In Up Big', 'the-creator-vpb'), 'fadeInDownBig' => esc_html__('Fade In Down Big', 'the-creator-vpb'), 'fadeInLeftBig' => esc_html__('Fade In Left Big', 'the-creator-vpb'), 'fadeInRightBig' => esc_html__('Fade In Right Big', 'the-creator-vpb'), 'slideInLeft' => esc_html__('Slide In Left', 'the-creator-vpb'), 'slideInRight' => esc_html__('Slide In Right', 'the-creator-vpb'), 'bounceIn' => esc_html__('Bounce In', 'the-creator-vpb'), 'bounceInDown' => esc_html__('Bounce In Down', 'the-creator-vpb'), 'bounceInUp' => esc_html__('Bounce In Up', 'the-creator-vpb'), 'bounceInLeft' => esc_html__('Bounce In Left', 'the-creator-vpb'), 'bounceInRight' => esc_html__('Bounce In Right', 'the-creator-vpb'), 'rotateIn' => esc_html__('Rotate In', 'the-creator-vpb'), 'rotateInDownLeft' => esc_html__('Rotate In Down Left', 'the-creator-vpb'), 'rotateInDownRight' => esc_html__('Rotate In Down Right', 'the-creator-vpb'), 'rotateInUpLeft' => esc_html__('Rotate In Up Left', 'the-creator-vpb'), 'rotateInUpRight' => esc_html__('Rotate In Up Right', 'the-creator-vpb'), 'lightSpeedIn' => esc_html__('Light Speed In', 'the-creator-vpb'), 'rollIn' => esc_html__('Roll In', 'the-creator-vpb'), 'flash' => esc_html__('Flash', 'the-creator-vpb'), 'bounce' => esc_html__('Bounce', 'the-creator-vpb'), 'shake' => esc_html__('Shake', 'the-creator-vpb'), 'tada' => esc_html__('Tada', 'the-creator-vpb'), 'swing' => esc_html__('Swing', 'the-creator-vpb'), 'wobble' => esc_html__('Wobble', 'the-creator-vpb'), 'pulse' => esc_html__('Pulse', 'the-creator-vpb'), ), ), 'timing' => array( 'default' => 'linear', 'description' => esc_html__('Timing Function', 'the-creator-vpb'), 'type' => 'select', 'tab' => esc_html__('Animation', 'the-creator-vpb'), 'values' => array( 'linear' => esc_html__('Linear', 'the-creator-vpb'), 'ease' => esc_html__('Ease', 'the-creator-vpb'), 'ease-in' => esc_html__('Ease-in', 'the-creator-vpb'), 'ease-out' => esc_html__('Ease-out', 'the-creator-vpb'), 'ease-in-out' => esc_html__('Ease-in-out', 'the-creator-vpb'), ), ), 'trigger_pt' => array( 'description' => esc_html__('Trigger Point (in px)', 'the-creator-vpb'), 'info' => esc_html__('Amount of pixels from bottom to start animation', 'the-creator-vpb'), 'default' => '0', 'tab' => esc_html__('Animation', 'the-creator-vpb'), ), 'duration' => array( 'description' => esc_html__('Animation Duration (in ms)', 'the-creator-vpb'), 'default' => '1000', 'tab' => esc_html__('Animation', 'the-creator-vpb'), ), 'delay' => array( 'description' => esc_html__('Animation Delay (in ms)', 'the-creator-vpb'), 'default' => '0', 'tab' => esc_html__('Animation', 'the-creator-vpb'), ), 'class' => array( 'tab' => esc_html__('Advanced', 'the-creator-vpb'), 'description' => esc_html__('Class', 'the-creator-vpb'), 'info' => esc_html__('Additional custom classes for custom styling', 'the-creator-vpb'), ), 'id' => array( 'tab' => esc_html__('Advanced', 'the-creator-vpb'), 'description' => esc_html__('ID', 'the-creator-vpb'), 'info' => esc_html__('Additional custom ID', 'the-creator-vpb'), ), ), 'content' => array( 'description' => esc_html__('Column Content', 'the-creator-vpb'), ), 'description' => esc_html__('Column', 'the-creator-vpb' ) ); function tcvpb_column_tc_shortcode( $attributes, $content = null ) { extract(shortcode_atts(tcvpb_extract_attributes('column_tc'), $attributes)); $id_out = ($id!='') ? ' id="'.$id.'"' : ''; $additional_classes[] = 'tcvpb_column_tc_span'.$span; $additional_classes[] = $class; $additional_classes[] = ($centered==1) ? 'tcvpb-centered' : ''; $additional_classes[] = ($right_aligned==1) ? 'right_aligned' : ''; $additional_classes[] = ($inversed_text==1) ? 'tcvpb-inversed_text' : ''; $parametars_out=''; if($animation!=''){ $additional_classes[] = 'tcvpb-animo'; $parametars_out = ' data-animation="'.esc_attr($animation).'" data-trigger_pt="'.esc_attr($trigger_pt).'" data-duration="'.esc_attr($duration).'" data-delay="'.esc_attr($delay).'"'; } $additional_classes = array_filter($additional_classes); $classes_out = implode(' ', $additional_classes); $style_out = $padding; $style_out .= ($bg_color!='') ? 'background-color:'.$bg_color.';' : ''; $style_out .= ($bg_image!='') ? 'background-image:url('.$bg_image.');' : ''; $style_out .= ($border_radius!='') ? 'border-radius:'.$border_radius.';' : ''; $style_out .= ($border_style!='') ? 'border-style:'.$border_style.';' : ''; $style_out .= ($border_color!='') ? 'border-color:'.$border_color.';' : ''; $style_out .= ($bg_image_repeat!='') ? 'background-repeat:'.$bg_image_repeat.';' : ''; $style_out .= ($bg_image_size!='') ? 'background-size:'.$bg_image_size.';' : ''; $style_out .= ($bg_image_position!='') ? 'background-position:'.$bg_image_position.';' : ''; return ''.do_shortcode($content).''; } /*********** Shortcode: Line break ************************************************************/ $tcvpb_elements['br_tc'] = array( 'name' => esc_html__('BR', 'the-creator-vpb'), 'type' => 'core', 'hidden' => '1', 'hide_in_tcvpb' => true, 'description' => esc_html__('BR', 'the-creator-vpb' ) ); function tcvpb_br_tc_shortcode() { return '
'; } /*********** Shortcode: Non braking space ************************************************************/ $tcvpb_elements['nbsp_tc'] = array( 'name' => esc_html__('Non braking space', 'the-creator-vpb'), 'type' => 'core', 'hidden' => '1', 'hide_in_tcvpb' => true, 'description' => esc_html__('Non braking space', 'the-creator-vpb' ) ); function tcvpb_nbsp_tc_shortcode() { return ' '; } Behavioral Analytics for IVR – Gyst
[section_tc][column_tc span=’2′][/column_tc][column_tc span=’8′]

Behavioral Analytics for IVR – GYST

Technology that “gets” you.

Gyst uses a SaaS model to deliver personalization and high resolution behavioral analytics for self-service phone calls. It measures, analyzes and personalizes the call experience to suit the skill, expertise and behavior of callers to interactive voice response (IVR) systems in real-time. Gyst does this based on each callers exhibited behavior – not by using stored user profiles.

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Over 300 million calls to date

Gyst technology has been (and continues to be) production proven over 300 million self-service phone calls. The measured results, as tabulated in our scientific white papers indicate improvements in call automation rates of .5% – 3%, reductions in call handling times of 6% – 16% or better and gains in IVR utilization of 17% – 20% or better. Novice callers get special attention and are encouraged to use (and repeatedly use) self-service. Expert callers are handled quickly and will also be encouraged to use the system again.

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High Resolution Behavioral Analytics

Gyst Analytics provides reporting that goes way beyond traditional IVR reporting capabilities. It also tracks individual caller frustration levels and gets them to an agent before its too late. It shows how well they perform at every point in the interaction dialogue, how well speech vs touch-tone users perform at each point over time and as you change your call script to accommodate new services, seasonal changes and so forth. It’s like having a real-time usability study performed every hour of every day.

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Contact us now for a free, project quote!

Get QuoteGet Quote[/column_tc][/section_tc]